How to improve the sustainable strategy by lean management and a set of innovative methodologies?

Angelo Riva - University of Milan, Luciano Pilotti - University of Milan

Abstract


The study analyses how an integrated set of methodologies and a strategic control system permits the improvement the performance. This study uses both primary and secondary data. The finding shows how a set of methodologies (ACE methodology, customer and value satisfaction strategy, a set of problem-solving tools and projects for improvement, process management) and the system of control (use of a set of KPIs). are successfully applied and identify the reasons.

Keywords


lean management, strategy, service, lean transformation

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DOI: http://dx.doi.org/10.13132/2038-5498/14.2.393-421

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Registered by the Cancelleria del Tribunale di Pavia N. 685/2007 R.S.P. – electronic ISSN 2038-5498

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